Service Level Agreement (SLA)

Last updated: June 9, 2026

1. Uptime Commitment

SignalOne guarantees a 99.999% uptime for the provisioning dashboard, API routes, and eSIM profile lookup services. This ensures teams can deploy profiles immediately in the field.

2. Carrier Switching Latency

Our multi-carrier steering engine monitors connectivity in real-time. If the active tower experiences packet loss or drops below baseline standards, the profile auto-switches to the next strongest network core (T-Mobile, AT&T, or Verizon) within 5 seconds.

3. Priority Routing Channels

For FIFA-Priority plans, we route broadcast feeds through dedicated high-priority QCI channels, ensuring packet delivery remains stable even at congested sports stadiums and mass events.

4. Maintenance and Downtime Logs

Planned upgrades are conducted during off-peak hours (1:00 AM - 3:00 AM EST) and announced at least 72 hours in advance. Downtime is logged in the admin panel and audits are available to enterprise coordinators.

Questions about our compliance standards? Contact us at legal@signalone.net